How do I book a service on Luxuria Moment?

Customers select a service, choose their event date and details, submit a reservation request and complete payment through the platform. The provider then accepts the request and the booking is confirmed.

What does In Escrow mean on Luxuria Moment?

In Escrow means the customer's payment has been successfully captured and is being held securely until the event is completed. The provider receives the funds only after the service is fulfilled.

Can providers offer deposits or retainers?

Yes. Providers can enable deposits by setting a deposit percentage and checking the Deposit required box on their services. Customers can then choose to pay a percentage upfront, with the remaining balance charged 14 days before the event.

When do providers get paid?

After the provider completes a service and marks the reservation as completed, payouts are typically processed within 24–48 hours and sent to the provider's connected Stripe account, subject to Stripe and bank processing times.

Frequently Asked Questions

Q: What is Luxuria Moment?

Luxuria Moment is a luxury event marketplace that connects customers with curated, premium event professionals such as decor stylists, bartenders, fragrance bar hosts, planners and entertainers. Customers can browse services, book securely online and manage everything in one place.

Answers to the most common questions from luxury event hosts and service providers on Luxuria Moment.

What is Luxuria Moment? ▾

Luxuria Moment is a luxury event marketplace that connects you with curated, premium event professionals – décor stylists, bartenders, fragrance bar hosts, planners, entertainers, and more. You can browse services, book securely online, and manage everything in one place.

How do I book a service? ▾

You can book in a few simple steps:

Browse services on LuxuriaMoment.com.
Select your service, event date, and details.
Submit your reservation request and complete payment.
Receive confirmation once your provider accepts.

All payments and communication stay inside the platform for your protection.

Browse Offerings Log in to View My Events

Is my payment safe? ▾

Yes. All payments are processed securely through Stripe, a trusted global payment platform. Luxuria Moment uses an escrow-style system, so funds are held safely until your service is completed.

What does “In Escrow” mean? ▾

In Escrow means your payment has been successfully captured and is being held securely. The provider doesn’t receive the funds until your event is completed and the service is marked as done.

Can I pay a deposit instead of the full amount? ▾

Yes – many providers allow you to pay a deposit or retainer. When this option is enabled:

You pay a percentage upfront to secure the booking.
The remaining balance is automatically charged 14 days before your event.
If your event is less than 14 days away, full payment is required.

When is my final balance charged? ▾

If you choose the deposit option, the remaining balance is charged 14 days before your event date. You’ll receive reminders before any scheduled charge is processed.

What if I need to cancel my booking? ▾

Cancellation and refund rules are set by each provider and shown clearly before you confirm your booking. Any eligible refunds are processed automatically according to those terms.

Can I modify my reservation after booking? ▾

You can request changes to dates, times, or details, but they must be approved by your provider. Use the in-platform messaging inside your reservation to coordinate adjustments directly.

Do I communicate directly with my provider? ▾

Yes. Once your booking request is submitted or confirmed, secure messaging is available between you and your provider to finalize details, timing, and expectations.

What happens if my provider cancels? ▾

In the rare case a provider cancels, you’ll receive a full refund for any captured payments. Where possible, Luxuria Moment will help you find an alternative provider for your event date.

Are providers vetted? ▾

Yes. Luxuria Moment curates providers based on quality, professionalism, and alignment with our luxury brand. Providers complete onboarding, verification and Stripe setup before going live.

Do you offer full event planning services? ▾

Luxuria Moment is a marketplace, not a single planning agency. We connect you with specialized luxury service providers so you can design a one-of-a-kind event that fits your style.

What is Luxuria Moment for providers? ▾

Luxuria Moment is a luxury event marketplace that connects your business with clients who value elevated, premium experiences. We handle online discovery, booking and payment so you can focus on delivering exceptional service.

How do I join as a provider? ▾

Joining is simple:

Create an account on Luxuria Moment.
Complete your provider profile and brand details.
Connect your Stripe account for payouts.
Create your services and submit them for approval.
Once approved, your services will appear to customers searching in your area.

Is there a cost to list my services? ▾

There is no cost to create an account or list your services. Luxuria Moment earns a service fee on completed bookings that come through the platform.

What do “Projected”, “In Escrow”, and “Released” earnings mean? ▾

Your earnings dashboard separates income into three clear buckets:

Projected – Income from upcoming bookings where payment hasn’t been fully captured yet.
In Escrow – Money already collected from customers and held securely until the event is completed.
Released – Funds that have been paid out to your Stripe account after the service is complete.

When do I get paid for a booking? ▾

After you complete a service and mark the reservation as completed, payouts are typically processed within 24–48 hours. Funds move from “In Escrow” to “Released” and are transferred to your connected Stripe account, subject to Stripe and bank processing times.

Can I offer deposits or retainers instead of full payment upfront? ▾

Yes. Luxuria Moment supports deposits/retainers on eligible services.

To enable this for a service:

Go to Dashboard → Services → Edit Service.
Enter your desired deposit percentage.
Make sure to check the “Deposit required” box – if this is not checked, customers will not see the deposit option.

If the customer chooses the deposit option, the remaining balance is automatically charged 14 days before the event.

What happens if a customer cancels? ▾

You define your own cancellation terms for each service. When a customer cancels, any refunds are calculated and processed according to the policy you’ve set.

Can I decline a booking request? ▾

Yes. When you receive a new reservation request, you can either accept and confirm the booking or decline if the date, budget, or event details are not a good fit.

Do I communicate directly with customers? ▾

Yes. Once a booking is in progress, you can message customers directly through the built-in messaging system to confirm logistics, arrival times, setup requirements, and more.

Who sets the pricing for my services? ▾

You do. Providers set their own prices, deposit percentages, and availability. Luxuria Moment may provide guidance for luxury positioning, but you stay in control of your rates.

Why do I need to connect a Stripe account? ▾

Stripe powers secure payments, handles card processing, and enables payouts to your bank account. Connecting Stripe is required to receive money from bookings, and it helps keep your business compliant with payment and identity regulations.

What kinds of providers can join Luxuria Moment? ▾

We focus on luxury event experiences. This includes event planners and stylists, décor and furniture rentals, mobile bartenders, fragrance bar hosts, floral designers, entertainers, and other high-end event services.

Does Luxuria Moment help market my services? ▾

Yes. Luxuria Moment runs marketing campaigns, social media content, and strategic partnerships to bring customers to the platform. Your services benefit from that traffic and from being part of a curated luxury marketplace.

Can my account be suspended or deactivated? ▾

To protect customers and the brand, Luxuria Moment may suspend or deactivate providers in cases of repeated cancellations, no-shows, poor conduct, or violations of platform policies or Stripe requirements.