1. Customer Cancellations
Refund eligibility depends on the cancellation policy established by the selected Provider.
Stripe processing fees may be non-refundable.
2. Deposits
Deposits may be non-refundable, depending on provider policies shown at booking.
3. Provider Cancellations
Providers canceling bookings without cause may be subject to penalties or removal.
Customers may receive refund compensation when providers fail to deliver services.
4. Platform Intervention
Luxuria Moment may pause escrow releases while disputes or investigations are ongoing.